A section of passengers travelling in the New Delhi-Sealdah Rajdhani Express staged protests at Asansol and Sealdah stations on Tuesday, claiming that six passengers had fallen ill due to consumption of “stale food” served on the air-conditioned train.
“The food and service quality on Rajdhani is utterly disappointing at times,” Union Minister and Asansol MP Babul Supriyo quoted in a statement.
Source : mntravelog
Due to sheer disappointment, agitated passengers protested at the Asansol and Sealdah station against the “poor quality of food and equally poor service” on the very famous and popular train.It is being alleged that nearly half a dozen travellers travelling in the B8 and B9 coaches of the train fell ill after eating “stale food” served for dinner.
A female passenger complained that the food quality in the train as well as the timing of serving the food is equally bad and poor. When the passengers spend such a substantial amount for travelling in a train, they expect better quality and service but that is often not available there and at least six passengers from their train fell ill on 27 March after eating dinner.
Some agitators alleged that the railways spends less than half of what they charge for the on-board meal.
It has been admitted by the Eastern Railway authorities that they had received the complaint and have told that they would undertake an appropriate action after investigation. But they termed the entire instance as an “isolated” incident.
An Eastern Railways spokesman said, “This is a one off incident. The train was carrying around 1,200 passengers. Of them 5-6 passengers from a specific coach have complained about the food quality. We are investigating the matter. Appropriate action would be taken.”
Source : indiatimes
A senior railway officer at Sealdah station said that the address of passengers who fell ill has been noted down and an assured action would be taken against those responsible.
“We have noted down the address of the passengers who fell ill yesterday. We assure everybody that we will take necessary action against the defaulters and send the feedback to the affected passengers,” he said.
Union Minister Supriyo said he had similar experiences on the train before and promised to take up the matter with Union Railway Minister Suresh Prabhu. “Today (Tuesday), I am scheduled to attend a council of ministers’ meeting at the Prime Minister’s house, where I will raise the issue with Suresh Prabhu. Day before yesterday (Sunday), I went to Asansol and found the quality of food very poor. The service was even worse.” He also thanked the passengers for raising their voices against the substandard services on Rajdhani. “I had decided to take up the issue and the protests by the passengers have made my case stronger. I will again travel by the Rajdhani to Asansol to inspect the situation myself. This is a question of morality of the food vendors who are given the contract by the railway authority,” the Union Minister added.